ServiceNow

Our industry ITAM experts will work with you to document and scope your ITAM goals and assess how SAMPro can be implemented and configured to support them. We will compare your forward operational ITAM goals against existing ServiceNow SAMPro resources and skills, providing guidance on how to address gaps and enable service readiness.  We will then provide ongoing advisory support, reviewing progress towards your goals, ensuring your ITAM program and SAMPro remains aligned with business priorities and checking that the platform is being used effectively and configured optimally.  Our SAMPRo skills and expertise include...

• Trained and accredited analysts & consultants
• Experienced in delivering SAMPro into different client environments

Livingstone’s global team of licensing specialists are the key to addressing one of your biggest SAM challenges: populating SAMPro with reliable entitlement and contract data.  Our experience ensures that the right licensing parameters and metrics are applied correctly to the uploaded entitlement for the right publishers and products.

Data Integration
Successfully integrating data sources and normalizing the output is a key pre-requisite to delivering value from SAMPro. Our SAMPro and data analysts can provide the skills and support to ensure that the discovery, inventory and usage data is correctly integrated to support the delivery of trustworthy ITAM data.

Non-Instance Management
More vendor licensing than ever is now reliant on ‘Non-Instance Data’ such as employee headcount, transaction volumes, Client Access Licenses, cores, etc. Livingstone can help you ensure this vital information is collected and included even if SAMPro doesn’t support it.

The real goal of a ITAM program is reduced costs and risk, improving utilization software licenses for the intended purpose. Our licensing specialists bring the deep understanding of publisher licensing as applied to your current and future environment architecture. This is the expertise that typical companies cannot afford to maintain in house but need to drive their strategic outcomes.  Optimization delivers the largest cost savings and can also remove punitive vendor audit risk. Our License Specialists focus on working with your stakeholders to optimize spend and reduce this risk.

SAMPro is rapidly becoming the fastest growing ITAM platform in the market, recently acquiring Gartner Magic Quadrant Leader status.  Skills are in demand and acquiring this expertise can be difficult and prohibitively expensive. Our global team has the specialist skills you need to augment and transform your SAMPro investment into a truly valuable and capable management platform.  

Our global team works with client organizations to deliver effective managed services for complete IT Asset Management using SAMPro, de-risking the delivery of outcomes that have come of the most material financial impacts.

• Best Practice, advice & guidance
• ITAM program management & leadership
• Cross discipline ITAM Skills
• Commercial & maturity benchmarking
• Executive sponsorship engagement& support
• Tier 1 publisher expertise
• Complete ITAM service catalogue

• Commercial & Contractual Optimization
• Negotiation & Benchmarking
• ITAM Maturity Assessements
• Contract Renewals Management
• ITAM Tooling Services
• Data Cleansing & Normalization
• ITAM Service Desk